Compare Front and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (49.1% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$19.00 1 user per month billed annually
Front
Star Rating
(2,446)4.7 out of 5
Market Segments
Small-Business (49.1% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,798)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users appreciating its ability to consolidate tickets and emails in one place. This centralization enhances response efficiency, making it a favorite for those looking to improve customer support workflows.
- Users say that Front stands out for its user-friendly interface, which many find straightforward and convenient. The internal commenting feature is particularly praised, allowing team members to @mention each other directly within email threads, thus speeding up communication and collaboration.
- According to verified reviews, Zendesk for Customer Service has a significantly higher overall satisfaction score, reflecting its robust capabilities in customer service management. Users highlight the minimalist design and intuitive user interface, which contribute to a positive experience when navigating the platform.
- Reviewers mention that while Front has strong features for small businesses, it faces challenges in scalability for larger teams. Users appreciate its AI capabilities and shared drafts, but some feel it may not meet the complex needs of mid-market or enterprise-level organizations as effectively as Zendesk.
- G2 reviewers note that Zendesk for Customer Service's implementation process is often described as quick and efficient, with many users benefiting from its intuitive onboarding wizard. This ease of setup is a significant advantage for teams looking to get started without extensive training.
- Users highlight that while Front offers strong collaboration tools, it may not provide the same level of comprehensive support features as Zendesk. The latter's focus on ticket management and customer engagement tools is seen as a key differentiator, especially for businesses prioritizing customer service excellence.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Front
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
1,924
8.6
5,178
Ease of Use
9.1
1,940
8.6
5,286
Ease of Setup
8.8
723
8.0
3,247
Ease of Admin
8.9
477
8.2
3,113
Quality of Support
9.1
1,654
8.4
4,914
Has the product been a good partner in doing business?
9.2
463
8.4
3,036
Product Direction (% positive)
9.3
1,811
8.0
4,833
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.8
2581
|
Verified
8.9
270
|
Verified
8.7
2608
|
Verified
8.9
293
|
Verified
8.5
2536
|
Verified
8.8
286
|
Verified
8.4
2370
|
Verified
8.9
244
|
Verified
8.2
1932
|
Verified
9.1
309
8.4
2408
|
Verified
9.2
293
|
Verified
8.6
2409
|
Verified
8.7
261
|
Verified
8.3
1864
|
Verified
Generative AI
7.8
64
7.6
387
8.3
64
7.6
386
Agentic AI - Help Desk
7.1
28
7.8
246
7.1
28
7.9
244
7.2
28
8.0
246
Communication Channels
8.7
235
|
Verified
8.5
2067
|
Verified
9.2
283
|
Verified
8.8
2330
|
Verified
8.7
236
|
Verified
8.4
1745
|
Verified
8.3
210
|
Verified
8.0
1435
|
Verified
7.8
133
8.0
1323
|
Verified
Platform
8.3
217
|
Verified
7.7
1390
|
Verified
8.4
287
|
Verified
8.0
1781
|
Verified
8.8
259
|
Verified
8.3
1956
|
Verified
8.6
232
|
Verified
8.2
1766
|
Verified
8.3
230
|
Verified
7.9
2367
|
Verified
8.3
236
|
Verified
8.0
2418
|
Verified
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
652
Not enough data
8.2
533
Not enough data
8.8
750
Not enough data
8.8
712
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
67
8.3
665
8.8
65
8.3
661
8.9
68
8.4
634
Reporting
8.2
64
8.3
587
7.6
59
7.9
562
8.1
63
8.2
643
Generative AI
7.7
37
7.3
177
7.8
38
7.2
176
Inbox Tools
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Not enough data
Coordination Tools
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
8.8
491
8.1
860
8.8
384
8.3
716
8.7
385
8.2
683
8.8
343
8.2
748
Support Automation
8.7
413
8.1
713
8.9
415
8.3
757
8.7
378
8.4
714
8.6
327
8.1
788
Generative AI
8.1
108
7.8
204
8.2
108
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Sorting & Filtering
8.3
235
Not enough data
9.1
239
Not enough data
7.6
225
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
232
Not enough data
8.7
225
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
8.3
35
Feature Not Available
8.3
35
7.9
206
7.8
33
Feature Not Available
Communication
8.7
219
|
Verified
8.6
948
|
Verified
9.0
268
|
Verified
8.4
963
|
Verified
8.9
208
8.1
719
8.9
231
|
Verified
8.5
735
|
Verified
8.8
151
8.0
520
Internal Use
8.4
287
|
Verified
8.0
1781
|
Verified
9.2
283
|
Verified
8.5
847
|
Verified
8.8
194
8.1
649
8.8
220
8.5
897
9.5
289
|
Verified
8.6
826
|
Verified
8.8
222
|
Verified
8.3
846
|
Verified
Generative AI
7.7
30
Feature Not Available
Self-Service Experience
8.3
55
8.5
1510
8.5
53
8.5
1441
8.0
53
8.0
1024
8.2
51
7.7
647
8.4
50
8.0
779
Self-Service Platform
8.0
50
8.2
829
8.4
50
8.2
845
8.0
50
7.7
664
8.1
48
8.2
811
Agentic AI - Customer Self-Service
9.2
6
8.3
63
9.4
6
8.3
63
9.2
6
8.2
65
9.7
6
8.7
63
9.4
6
8.6
61
9.4
6
8.2
63
9.4
6
8.1
63
Generative AI
7.8(won by 0.3)
26
7.5
78
7.8(won by 0.3)
25
7.5
79
Process
9.1(won by 0.7)
196
8.4
564
8.8
160
9.1(won by 0.3)
744
8.8(tied score)
172
8.8(tied score)
693
Channels
9.5(won by 0.5)
241
9.0
743
9.1(won by 0.7)
192
8.4
587
8.8(won by 0.1)
184
8.7
566
8.4(won by 0.2)
134
8.2
487
9.1(won by 0.8)
158
8.3
422
Insight
8.9(won by 0.8)
140
8.1
540
8.7(won by 0.4)
160
8.3
648
8.8(won by 0.3)
138
8.5
563
9.0(won by 0.3)
155
8.7
667
Generative AI
7.5
29
7.8
67
7.6
30
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Zendesk for Customer Service is categorized as AI Agents For Business Operations, Customer Service Automation, Workforce Management, Chatbots, Conversational Commerce Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.2%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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